Contact
Do you want to contact us? Please use our general contact details below.
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Closed on National Day
Our contact center and our departments will be closed on Monday 20 July and Tuesday 21 July 2026.
Exception: Some Customs departments will provide a stand-by duty.
All our departments will be available again by phone or by appointment as from Wednesday 22 July 2026 at 9 am.
You can get access to your personal file at any time and carry out the formalities via our E-services/MyMinfin. -
No matter how you contact us, we will always answer your questions in one of the three national languages (Dutch, French or German) and not in English.
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Phone number
- + 32 2 572 57 57 (standard rate)
- Every working day, from 9am to 5pm
- With a direct code or via the phone menu
Save time
Favour less busy times such as between 12 and 2pm or between 3 and 5pm, preferably on Thursdays and Fridays.
Have your identity card ready.
If you have a direct code, enter it when you call.The direct code consists of 5 or 10 digits. You can find it:
- at the bottom of the letter we sent you, below our phone number.
- on the pages of our website.
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Mail address
Always use our official correspondence addresses for any exchange of correspondence.
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Appointment in our offices
We welcome you by appointment only, at any of our offices.
Call us on + 32 2 572 57 57 (standard rate) between 9am and 5pm every working day.
We will always try to help you over the phone first, to avoid unnecessary travel.
However, if we are unable to help you, we will arrange a meeting with you at one of our offices.
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Management of complaints
