Contact
-
No matter how you contact us, we will always answer your questions in one of the three national languages (Dutch, French or German) and not in English.
-
Use our digital services: easy, fast and safe
At any time :
- Get access to your personal file
- Carry out your formalities and ask questions
-
How can you contact us?
-
Call us
- + 32 2 572 57 57 (standard rate)
- Every working day, from 9am to 5pm
- With a direct code or via the phone menu
Save time
Favour less busy times such as between 12 and 2pm or between 3 and 5pm, preferably on Thursdays and Fridays.
Have your identity card ready.
If you have a direct code, enter it when you call.The direct code consists of 5 or 10 digits. You can find it:
- at the bottom of the letter we sent you, below our phone number.
- on the pages of our website.
-
Write to us
Always use our official correspondence addresses for any exchange of correspondence.
-
Make an appointment
We welcome you by appointment only, at any of our offices.
Call us on + 32 2 572 57 57 (standard rate) between 9am and 5pm every working day.
We will always try to help you over the phone first, to avoid unnecessary travel.
However, if we are unable to help you, we will arrange a meeting with you at one of our offices.
-
-
Management of complaints
